Privacy Policy Notice

This privacy policy notice is served by North Star for Software Manufacturing Ltd., Trading as Q Solutionsunder the website; www.que-solutions.co.uk . The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Key Definitions:

  • “I”, “our”, “us”, or “we” refer to the business; .
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Information we collect

We may collect the following information:

  • Name and email address through the ‘Contact Us’ form on the website.
  • When you contact us (either online, in person, via email, telephone or letter), we will only ask for the minimum personal contact data that we require to process your enquiry. This is normally limited to name, address, email address and telephone/mobile telephone number.
  • If you are a client of ours, bound by formal contracts or agreements with us then we may ask for your Company information including (but not limited to) – companies house registration number, VAT registration number, bank account details etc.
  • Communications & correspondence between us.
  • Legal agreements between us if and when applicable.
  • We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We use this service to find out things such as the number of visitors to the website and analyse web page traffic to help us develop the site and the services we provide. This information is only processed in a way which does not identify anyone and the information is securely destroyed after one year.

How do you use this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Provide services to you for the purpose they have been provided. We will not send unsolicited communications to you unless you explicitly give your consent.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
  • We may use the information to customise the website according to your interests.

Controlling your personal information

  • Q Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website though.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.