Support

Customer and Partner Support

Responding to support inquiries in a timely manner is of paramount importance to us, whether you are a Customer (end-user) or a Partner.

For first time support inquiries, we strongly advise you to use the Contact Form to initiate contact with our support team. Once officially in touch, our support team will set you up with access to our helpdesk portal, which you can use to send support requests through to our team.

Our support methodology is based on triaging, evaluating, and then addressing customer or partner problems related to any Apps we offer on Microsoft AppSource Marketplace built on top of Microsoft Dynamics 365 Business Central. Classification of support requests will be determined in Q Solutions’ sole discretion based on factors, including input obtained from the Customer or the Partner.

– Support Service Level Agreement Summary

  • For Urgent and High Severity support requests, where production work is substantially impacted, and the App software is completely unusable and no known work-around is available, we typically respond within 8 hours.

  • For Normal Severity requests, where App software is not functioning as designed; however key business processes are not interrupted, and a work-around is available (fully or partially), we typically respond within 1-2 business days.

  • For Low Severity support requests, where App Software is functioning as designed and the request rather relates to feature enhancement, we typically respond within 4-5 business days

Support requests pertaining to trial licenses are typically considered as Normal or Low Severity ones, regardless of impact and urgency.

– Support Hours

Q Solutions customer support is available Monday through Friday from 9:00 AM to 4:00 PM London, UK time.

Contact Us

Contact the expert team at Q Solutions to find out how we can help streamline your business and save you time and money

Call us today on

  • +44 77 5199 3155

email us at

  • info@que-solutions.co.uk